Shipping and Returns Information


Click & Collect is available!

We will notify you when your order is ready for collection.

You can collect your purchase during our regular opening hours on


Please have your order confirmation ready with your name and order number.

Thank you and happy shopping!


Processing Times & Order Details

All orders will be processed within 4 business days of the order being entered into our system (excluding public holidays & weekends). All major Australian credit cards are accepted, however if you have any concerns, please contact us directly. From time of order processing, please allow 10 business days for Australian postage keeping in mind that during high volume periods delays may be encountered at this current time. International postage times will vary.


Order support

Items are packaged to arrive safely. In the unlikely event of an item arriving damaged please contact us within 14 days of receipt of goods.

All prices are in Australian dollars with GST included. Prices are subject to change without notice, including freight options. All items remain the property of Heide until paid for in full. Please retain your receipt as proof of purchase.



We do not offer exchanges or returns on any online orders.

'But it's damaged?' That's different, and we're so sorry, please let us know.

T: (03) 9850 1500